Service request

Register a complaint

Complete each section below. Fields marked * are required.

1Customer detailsWho should our service team contact?

Customer or institution name * Contact person name * Mobile number *Use a number you can access for tracking. Alternate mobile number Optional Email address Optional City * PIN code * Full address *

2Product and invoice detailsInformation that helps us identify your product.

Invoice number *

Coming soon: Invoice-based automatic detail lookup will be available soon. For now, please enter the details manually.

Product type * Panel size * Model number Optional Serial number * Purchase date Optional Installation date Optional

3Complaint detailsDescribe the issue as clearly as possible.

Complaint category * Is the product currently usable? * Problem description *Include what happened, when it began, and any troubleshooting already attempted. Preferred contact time Optional

4Attachments and reviewAdd helpful photos or documents, then review before submitting.

Supporting attachments OptionalPhotos of the issue or a relevant PDF can help our team.

JPG, PNG, WEBP, or PDF. Maximum 3 files, 5 MB each.

Before you submit

Check your contact, product, and complaint details. Your complaint number will appear on the next page.

Your Privacy

We use the information you provide to register, manage and resolve your service complaint and to send complaint-related service updates to your registered mobile number. Your email is optional. Submitting a complaint does not give us permission to send marketing communications. Read our Privacy Notice.

I have read the Privacy Notice and understand how my information will be used for my service complaint, including complaint-related service updates to my registered mobile number.

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